FAQ
Most frequent questions and answers
It all starts with your free consultation! We will see if we are a good fit and able to deliver and meet your needs. Based upon your needs we will present you with a detailed proposal for review. Once you decide to accept the proposal a non-refundable deposit will be due.
Once payment is received you will be given an estimated completion date and project timeline. Your project will be completed in three stages:
Discovery Phase – We will do a deep dive into your market to gather info for your digital marketing plan.
Design Phase – Work will begin on the website development.
Delivery Phase – This phase will consist of the testing of the final website and SEO audit/improvements.
We have made investing in your website affordable and convenient. Your payment will be due in (3) installments. A non-refundable retainer fee is due upon acceptance of the proposal. The remaining balance will be split into two equal payments due upon completion of assigned milestones. Typically the Design Stage and Delivery Stage.
Brightly Biz takes credit/debit cards for payment from Visa, Mastercard, Discover, and American Express through our online payment portal. We also receive payments via bank transfer (please inquire for account information). We do not accept Zelle, Paypal, Venmo, Cashapp, cash, or checks.
That completely depends on the nature and complexity of the website, delivery of content, timeliness of feedback & revisions. An estimated completion date will be given upon acceptance of the agreement.
Absolutely! You will be provided with all of your login details to access your site. We exclusively build WordPress websites that allow you to easily access the backend of your website to make changes, upload images, products, process orders, etc.
Absolutely! All of our new partners get a 1-2 hour training session to show you how to access and use your website. You will also have access to our library of training videos.
No worries! We provide training video on how to do basic updates to your site. In addition, you can always reach out to us for assistance!
No worries! We offer ongoing complimentary tech support for your site for minor issues. If an issue is outside of that scope we will alert you before proceeding and bill you at our current hourly rate.
We’ve got you covered! Our SEO and Digital Marketing services are available ala carte. Please contact us for a consultation & quote.
Yes we do! We offer monthly maintenance package for shop owners and partners needing frequent updates. Please inquire at: myproject@brightlybiz.com